Frequently Asked Questions

1.After we send you the inquiry, how long will it take to get a reply?

We will reply to you within 12 hours of receiving the inquiry on business days.

2. Are you a direct manufacturer or a trading company?

We are a company specializing in the production of chocolate equipment, with nearly 30 years of production experience. At the same time, we also have our own international trade department, we produce and sell ourselves.

3. What products can you offer?

We mainly produce chocolate machines such as: chocolate refiner, holding cylinder, coating machine, pouring machine, etc.

4. What are the main application fields of your products?

Our products have a strong professionalism, basically chocolate products on the market can be made by our machines.

5. Can you make customized products?

Yes, we can customize according to customer's requirements.

6. Do you produce standard parts?

Yes, in addition to customized products, we have also been producing standardized equipment, such as chocolate refiners.

7. What is your company's production capacity?

The annual output of chocolate refiners is about 300 units, the annual output of chocolate holding cylinders is about 500 units, and the annual output of chocolate coating machines is about 150 units.

8. How many employees does your company have, and how many technicians are there?

The company has more than 200 employees, including more than 20 professional and technical personnel and more than 10 engineers.

9. How does your company ensure product quality?

First of all, we will have a corresponding inspection after each process, and for the final finished product, we will carry out the final inspection and provide the inspection certificate before leaving the factory.

10. What is the payment method?

When quoting, we will confirm with you the trading method, FOB, CIF, CNF or other methods. When mass production, we generally pay 30% advance payment in advance, after the machine is completed, we will take photos and videos to customers, and customers will see it and pay the balance before shipping. The payment method is mostly T/T, of course, L/C is also accepted.

11. How are the goods shipped to customers?

Usually we ship by sea, because we are in Suzhou, we are very close to Shanghai port, sea export is very convenient. Of course, if the customer's goods are urgent, we can also air freight.

12.Where are your goods mainly exported?

Our products are mainly exported to the United States, Germany, Japan, Spain, Italy, Britain, South Korea, Australia, Canada, India, Indonesia, Malaysia and other dozens of regions.

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